Term And Services
By using Packwhole.com, you agree to these terms and conditions. Packwhole.com may update these terms at any time without prior notice. It is advised to review this page periodically. All materials used to produce our products are owned by Packwhole.com.
Material Usage and Display Rights
The materials produced are not shared or sold to third parties. Packwhole.com reserves the right to distribute free samples or display custom-designed boxes as part of our portfolio.
Copyright Notice
All website content, including text, software, images, graphics, and designs, is owned by Packwhole.com. Modifying, copying, republishing, or distributing any content without permission is strictly prohibited.
User Conduct
You are responsible for all materials, such as images or text, you upload or share on our website. You agree that your contributions will not include any copyrighted or trademarked work of others without proper authorization. Content that is obscene, offensive, or infringes on the rights of others is prohibited. Packwhole.com has the right, but not the obligation, to remove such content.
Limitation of Liability
Packwhole.com is not responsible for any material shared by users or any content deemed offensive or objectionable. The company reserves the right to remove inappropriate content but is not required to do so. Users are responsible for providing accurate information when placing orders, and any misuse of the site will be considered a violation of these terms.
Account Security
You are responsible for safeguarding your account information. Orders placed through your account are considered authorized by you.
Privacy Policy
Using Packwhole.com signifies your agreement to our privacy policy, which outlines how we may use your personal and business information.
Indemnification
You agree to indemnify Packwhole.com, its affiliates, and employees from any claims or damages arising from unauthorized use of the site or improper usage of any uploaded material. This includes legal fees and damages arising from such claims.
Liability Limitations
Packwhole.com is not liable for any accidents, delays, or damages resulting from the use of this website or its information.
Refund Policy for Custom made Orders
Since all products and services offered by Packwhole.com are CUSTOM MADE that means the items are made upon customer’s unique demand so,
there would be NO REFUND AT ALL FOR CUSTOM MADE ITEMS. Only re-print of an order will be done if customer finds any defect in delivered items.
Refund Policy for Partial delivered items.
- If an order is partially delivered and the remaining items have not reached the destination, Packwhole will re-print the missing merchandise and ship it to the customer using the same shipping turnaround as specified in the order agreement, without any additional charges for re-printing.
- If an order is partially delivered, no refund will be issued.
- If an order is partially delivered, the remaining items have not reached the destination, and the customer cancels the order and refuses to accept the rest of the ordered quantity, no refund will be issued. However, Packwhole may, at its discretion, issue a partial refund after deducting all associated costs.
- For refunds exceeding $500, the amount will be divided into equal installments, each not exceeding $500. Each installment will be issued after a 3-week interval.
Return and Refund Policy
If there is an error in the printing of your order, notify the company within three days of receipt. We will reprint the order if there is a defect but do not offer refunds. Defective items must be documented with photos and sent within seven business days for reprint eligibility. Rush orders incur non-refundable charges.
Payments, Cancellations, and Order Placement
All prices are listed in USD. Work on your order begins upon receiving full payment. After proof approval, changes cannot be made, although cancellations within four hours incur a fee. Cancellations after 24 hours are subject to a 50% fee.
Design Orders
Design services are non-refundable. Orders for design services cannot be canceled once placed.
Sales Tax
Orders from Illinois are subject to sales tax unless a tax exemption certificate is provided at the time of ordering.
Submitted Artwork
User-submitted artwork must meet specified standards (300 dpi, CMYK format). We are not responsible for quality issues arising from non-compliant submissions.
Proofs and Color Accuracy
Packwhole.com makes every effort to produce accurate colors but cannot guarantee exact color matching due to printing limitations. Electronic proofs may not reflect final colors, and reprints are not provided for color variations.
No Liability for Errors
We are not liable for spelling, grammar, or other errors in final printed products, as well as other technical errors such as cropping or overprinting.
Gang Printing
Packwhole.com typically does not use gang printing. Printing methods are selected based on company and customer needs.
Overruns and Underruns
Orders may include up to 5% more or less than the quantity ordered. Extra items are free, and if fewer items are delivered, charges will be adjusted accordingly.
Production, Shipping, and Delivery
Once the order is approved and payment is received, production begins. Shipping times vary and are not guaranteed. Packwhole.com is not liable for delays or losses due to uncontrollable factors, such as weather or customs issues. Re-shipments due to address errors incur additional charges.
Changes to Terms
Packwhole.com reserves the right to modify these terms or any part of the website. Continued use after changes indicates acceptance.
Reseller Program
Packwhole.com offers a reseller program with discounts up to 40%. To join, email support@packwhole.com or call us for details.
Disclaimer
Resellers may sell products through their brand or channels. Packwhole.com may provide marketing materials for this purpose.